Refund Policy

1. Deposits & Advance Payments

Most projects begin with an advance payment to confirm the engagement and reserve our team's time. This advance covers initial discovery, planning and the scheduling of resources. Once work has commenced, the advance is non-refundable to the extent of the effort already performed. If you cancel before any work has begun, we will refund the advance less any third-party costs already incurred on your behalf.

2. Milestone-Based Payments

Larger engagements are split into milestones, each tied to a defined set of deliverables. Payment for a milestone is due when that milestone is delivered and accepted. Amounts paid for milestones that have been completed and delivered are not refundable. If a project is cancelled mid-milestone, we will calculate the work completed within that milestone and bill or refund proportionately.

3. Conditions for a Refund

A refund may be considered where:

• We are unable to commence the agreed work and no third-party costs have been incurred.
• A delivered milestone materially fails to meet the agreed specification and we are unable to correct it within a reasonable period.
• Both parties agree in writing to terminate the engagement, in which case payment is settled for work completed to date.

Any approved refund is calculated against work already performed and any non-recoverable costs, and is processed to the original payment method within a reasonable timeframe.

4. Non-Refundable Work

The following are generally non-refundable:

• Work, designs, code or deliverables that have already been completed and delivered.
• Time spent on discovery, consultation, research and project management.
• Third-party costs such as licences, domains, hosting, paid APIs and subscriptions purchased for your project.
• Completed and accepted milestones, and any change requests already delivered.

5. How to Request a Refund

To request a refund, email us at hello@connectgoinfoware.com with your project name, invoice reference and the reason for the request. We aim to acknowledge every request within 3 business days and to review and respond within 14 business days. We may ask for additional details to assess the request fairly.

6. Dispute Resolution

We are committed to resolving concerns amicably. If you are not satisfied with the outcome of a refund request, we encourage you to discuss it with us directly so we can work towards a fair resolution. Where a dispute cannot be settled through good-faith discussion, it will be governed by the laws of India and subject to the jurisdiction of the courts of Bhavnagar, Gujarat, as set out in our Terms & Conditions.

7. Contact Us

For any questions about refunds or billing, please contact us: